Privacy Policy

Overview

This Privacy Policy explains how J2C collects, uses, stores, and shares your personal information through our platform, including both web and mobile applications (collectively, the "Service"). Your privacy is important to us, and we are committed to protecting your personal information. By using the Service, you consent to the data practices described in this policy.
 

Information We Collect

Personal Information

We collect the following types of personal information:
  • Account registration details (first name, last name, email address)
  • Profile information (phone number, date of birth, country)
  • Authentication credentials (password, social account connections)
  • Company-specific information (GST number, insurance policy number, Work Safe BC number)
  • Professional roles and associations
  • Project participation and unit ownership data

Usage Information

We automatically collect certain information about your use of the Service, including:
  • Access times and dates
  • Features and pages viewed
  • Device information (device type, operating system, browser type)
  • IP address and approximate location
  • Actions taken within the application

Communication Information

When you communicate with us or use our communication features, we may collect:
  • Email correspondence
  • Support requests
  • Feedback submissions
  • In-app notifications and messages

How We Collect Information

Direct Collection

We collect information directly from you when you:
  • Create and update your account
  • Complete your profile details
  • Submit forms within the application
  • Upload documents or content
  • Participate in projects or company activities
  • Contact our support team

Automated Collection

We automatically collect information through:
  • Cookies and similar tracking technologies
  • Log files and server records
  • Analytics tools that track usage patterns
  • Application error reporting

Third-Party Sources

We may receive information about you from:
  • Social authentication providers (Google, Apple) when you use them to sign in
  • Companies or projects that invite you to join the platform
  • Other users who provide your email for invitations
  • Service providers who help us verify information

How We Use Your Information

Core Service Functionality

  • Creating and maintaining your user account
  • Authenticating your identity and securing your account
  • Personalizing your experience based on your role and permissions
  • Connecting you with appropriate projects, companies, and units
  • Enabling communication between platform users

Business Operations

  • Analyzing usage patterns to improve the Service
  • Addressing technical issues and enhancing platform security
  • Sending service notifications and important updates
  • Processing and managing project workflows
  • Supporting invoice generation and tracking

Legal and Compliance

  • Verifying your identity and preventing fraud
  • Enforcing our Terms & Conditions
  • Complying with legal obligations and regulatory requirements
  • Responding to legal requests and protecting our rights

Information Sharing

With Other Users

Based on your role and the context, your information may be visible to:
  • Project participants (Builder Companies, Contractor Companies, Unit Owners)
  • Company members with appropriate permissions
  • System administrators with oversight responsibilities

With Service Providers

We may share information with third parties who perform services on our behalf, such as:
  • Cloud hosting and storage providers
  • Analytics and monitoring services
  • Email and communication services
  • Payment processors
  • Identity verification services

For Legal Reasons

We may share your information when we believe it's necessary to:
  • Comply with applicable laws or regulations
  • Respond to valid legal process (such as a search warrant, court order, or subpoena)
  • Protect our rights, property, or safety
  • Investigate and address fraud or security threats

Data Retention and Security

Retention Periods

  • Account information: Maintained while your account is active
  • Company and project data: Retained according to contractual and legal requirements
  • Inactive accounts: Data maintained for 24 months before potential deletion
  • Financial records: Kept for the period required by applicable tax and accounting laws

Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:
  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and vulnerability testing
  • Access controls and authentication requirements
  • Security monitoring and incident response procedures
  • Employee training on data protection best practices

Security Limitations

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your personal information.

Your Rights and Choices

Access and Control

You have the right to:
  • Access your personal information
  • Update or correct inaccurate data
  • Request deletion of your account and associated data
  • Export your information in a portable format
  • Restrict certain processing of your information

Account Settings

Through your account settings, you can:
  • Update your profile information
  • Change your password
  • Manage notification preferences
  • Control visibility settings (where applicable)
  • Delete your account

Communication Preferences

You can manage your communication preferences by:
  • Updating notification settings within the application
  • Following unsubscribe instructions in email communications
  • Contacting us directly with specific requests

Children's Privacy

The Service is not intended for and may not be used by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child, we will promptly delete that information.

International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have different data protection laws than your country. By using the Service, you consent to the transfer of your information to countries where J2C operates, including Canada.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
  • Posting the updated policy on our website
  • Sending an email to the address associated with your account
  • Providing a notice through the application
  • The date of the latest revision will be indicated at the end of the policy

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Last Updated: 2025
Effective solutions tailored to the financial challenges of the construction industry
cloud-syncearthbullhorn linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram